Phone System
Maintenance Contracts
Martin
Communications
offers
product maintenance and equipment
servicing either on a support call basis or
through a maintenance contract. Our services
cover the ARK-LA-MISS area.
With Martin Communications, having us service
your equipment ensures that you will receive
"Customer First" service by industry leading
technicians.
Why Do I Need A Maintenance Contract?
Most
manufacturers offer at least a 1 year warranty
on products against defects or poor workmanship,
and most business do not keep a technical person
on staff. So when things go wrong what do you
do? How about "outsourcing that responsibility?
If communications is a big part of your business
then having a maintenance contract on
communication equipment is like having your own
technical person on staff. When things go wrong
or need adjusting, just make a call and we will
be right out. Maintenance contracts cover
everything from the labor and parts to travel
time. Running a business can be stressful
enough, so let us handle the technical side.
How much does it cost?
Maintenance contracts are setup on an individual
customer basis
with optional additions for voicemail systems
and travel time. With a maintenance contract you
are ensured that your phone system is never down
for long and you will never have to pay for a
new part when damage is experienced through
normal use. Also, some technical assistance such
as moves, adds, and changes are included.
Maintenance
Contracts Summary
Support: MCPlatinum
The most
comprehensive service contract offered, the
MCPlatinum
Service Contract
is a 24/7/365 package providing complete
around-the-clock system coverage including
cabinets, modules, cables, phones, voice mail
,other peripherals and a 2 hour response time .
Support: MCGold
The
MCGold
Service Contract
is a plan that provides 9/7/365 system coverage
from 8 AM to 5 PM seven days a week including
cabinets, modules, cables, phones, voice mail
and other peripherals.
Support: MCSilver
The
MCSilver
Service Contract
is a plan that offers 9/5/260 system coverage
from 8 AM to 5 PM Monday through Friday
(excluding holidays) including cabinets,
modules, cables, phones, voice mail and other
peripherals.
Maintenance contract features:
4-hour Required Response Time
- For
all major outages you're contract guarantees you
a 4 hour response time so you're system can
never be down for long.
Free Equipment or Parts Replacement
- If your equipment experiences failure
during normal use we will replace it and install
it for free. Now your phone system can be fully
insured.
Priority Status
- All contracted customers receive priority
status for parts and services over
non-contracted customer's. In addition, all
service under a contract has a guaranteed
response time. Your
system will always have guaranteed immediate
support.
Discounted Services
- Contracted customers receive discounted rates
for services not covered under a maintenance
contract such as moves, adds and changes of new
and existing equipment.
Complete Coverage
- up to 24/7/365
Emergency
Service
Technical assistance - via phone, email or
online.
Authorized Repair Services
Martin
Communications
is an Authorized Dealer of ESI
telecommunications products and services. As an
Authorized Dealer, we can professionally inspect
and remove faulty equipment without voiding a
manufacturer's warranty. A maintenance contract
will cover the labor service costs on top of the
manufacturers warranty for the first year. Any
extended service contract beyond this period
will then continue to cover the labor service as
well as the parts after the manufacturers
warranty expires. If the parts are already over
a year old, or were purchased from another
provider, we can still provide a service
contract to cover the cost of parts and labor.
After-Hours Emergency Support
Martin
Communications
is
available for support 24 hours a day, seven days
a week. Our round the clock response commitment
is designed to deal with customer needs during
and after normal business hours. Even if you
have problems with your system beyond your
coverage times, our expertise and our
technicians are still available to assist you.
The response time for major system malfunctions
is generally within two to four hours and the
service is billed at a standard rate.
LEASING /
WARRANTY
Call
Martin
Communications
today at 800-521-6421!
|