🔐 Privacy Policy
Effective Date: June 26, 2025
Last Updated: October 30, 2025
Martin Communications, Inc. (“Martin Communications,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal information.
This Privacy Policy explains how we collect, use, share, and safeguard your data across all our communication channels, including our website, customer support, and SMS messaging.
Stay Connected. Stay Protected.
1. Who We Are
Martin Communications is a Louisiana-based telecommunications and technology provider.
We deliver VoIP phone systems, surveillance systems, door access control, structured cabling, and managed IT services to small and mid-sized businesses throughout Louisiana and the surrounding regions.
2. Scope of This Policy
This Privacy Policy applies to all individuals who interact with us through:
Our website: www.martincommunications.net
Phone calls, emails, and support tickets
Text and SMS messages
Onsite service visits
Marketing forms, events, and surveys
By using our website or services, you agree to the terms of this Privacy Policy.
3. Information We Collect
A. Information You Provide
We may collect information directly from you, such as:
Full name, company name, and job title
Contact details (phone, email, and physical address)
Service inquiries, quotes, or support requests
Feedback, reviews, or survey responses
Payment or billing information (when applicable)
B. SMS/Text Messaging
When you send or receive text messages from our business numbers, we may collect:
Your phone number, message content, and timestamps
By initiating a text conversation, you consent to receive SMS responses from us.
You can reply STOP at any time to opt out or HELP for assistance.
For complete details, see our SMS Terms & Conditions.
C. Website and Device Information
When visiting our website, we automatically collect certain technical data, such as:
IP address, browser type, and device information
Pages visited, time spent, and referring source
Cookie data for analytics and site optimization
For more on cookies, see Section 6 below.
4. How We Use Your Information
We use collected data to:
Respond to inquiries, service requests, and technical support needs
Schedule and manage installations or appointments
Communicate updates, confirmations, or alerts
Improve our products, website, and customer experience
Send promotional or educational content (only with your consent)
Conduct analytics to enhance service performance and reliability
We do not sell or rent your personal information.
5. Sharing and Disclosure
We may share your information in limited situations:
Service Providers: Trusted vendors who assist with our CRM, website hosting, SMS delivery, or payment processing—bound by confidentiality agreements.
Legal Requirements: If necessary to comply with applicable laws, subpoenas, or court orders.
Business Transfers: If our company merges, sells assets, or reorganizes, data may transfer to the new entity with equivalent privacy protections.
Analytics and Third-Party Tools: Our systems may use tools like Google Analytics or email platforms, which collect anonymized usage data per their own privacy policies.
6. Cookies and Tracking Technologies
Cookies help us:
Maintain website functionality
Analyze traffic and site usage
Enhance performance and personalization
You may adjust cookie preferences in your browser at any time.
Blocking cookies may limit some site features. For more information, refer to our Cookie Policy or contact us directly.
7. Data Retention
We retain personal information only as long as necessary to:
Provide ongoing service and support
Meet legal or regulatory obligations
Maintain accurate business and financial records
You may request deletion of your data unless retention is required by law or active contracts.
8. Your Rights and Choices
You have the right to:
Access, correct, or delete your personal information
Restrict or object to specific data processing activities
Opt out of marketing communications
Withdraw SMS consent at any time by replying STOP
To exercise any of these rights, please contact us at service@martincommunications.net.
9. Data Security
We implement industry-standard safeguards to protect your information, including:
Secure cloud infrastructure and encrypted connections
Access controls and internal data protection policies
Staff confidentiality training and monitoring
While we take strong precautions, no online transmission or storage method is 100% secure. We cannot guarantee absolute protection against all potential risks.
10. Children’s Privacy
Our services are intended for adults and business users.
We do not knowingly collect or process personal information from individuals under the age of 13.
11. Links to Other Websites
Our website or SMS messages may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of these external sites. Please review their privacy policies before providing personal information.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The most current version will always be posted on our website with a new effective date.
Continued use of our services constitutes your acceptance of the updated policy.
13. Contact Us
Martin Communications, Inc.
Business Tech. Simplified.
📧 Email: solutions@martincommunications.net
📞 Phone: 318-325-1212 | 504-372-1212 | 833-6MARTIN (833-662-7846)
🌐 www.martincommunications.net