🔐 Privacy Policy

Effective Date: June 26, 2025

Martin Communications (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information across our services, including our website, support channels, and SMS/text messaging.

1. Who We Are

Martin Communications is a Louisiana-based telecommunications company. We provide VoIP phone systems, surveillance systems, door access solutions, structured cabling, and managed IT services to small and mid-sized businesses.

2. Scope of This Policy

This policy applies to all individuals who interact with us via:

Our website: www.martincommunications.net
Phone calls, emails, and support tickets
Text/SMS messages
Onsite service visits
Marketing forms and surveys

By using our services or communicating with us, you agree to the terms of this policy.

3. Information We Collect

A. Information You Provide

We may collect:

Full name, company name, job title
Contact details: phone number, email, physical address
Inquiry and support request details
Feedback, reviews, or survey responses
Payment or billing information (only when necessary for transactions)

B. SMS/Text Messaging

When you send text messages to our business number:

We collect your phone number, message content, and timestamp
By initiating contact, you consent to receive text responses from us
You may reply STOP at any time to opt out or HELP for assistance

C. Device and Website Information

When you visit our website, we automatically collect:

IP address, browser type, time zone, and device info
Pages visited and referring sources
Cookie data for session tracking and website improvement

4. How We Use Your Information

We use collected data to:

Respond to inquiries, schedule services, and deliver support
Communicate important service updates and confirmations
Improve customer experience and operational efficiency
Send promotional content (only with your consent)
Analyze trends through website and communication analytics

5. Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it in the following cases:

Service Providers: With trusted vendors who help us operate our SMS platform, CRM, website, and IT systems. These vendors are bound by confidentiality agreements.
Legal Requirements: If required to comply with applicable laws, subpoenas, or legal proceedings.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner with the same protections in place.
Third-Party Tools: Our website and communication platforms may use services like Google Analytics, SMS gateways, and email platforms. These services may collect anonymized usage data as governed by their respective privacy policies.

6. Cookies and Tracking Technologies

We use cookies to:

Maintain website functionality
Analyze site usage and performance
Personalize your browsing experience

You can manage cookie settings in your browser. Declining cookies may limit site functionality.

7. Data Retention

We retain your data only as long as necessary to:

Fulfill service obligations
Comply with legal requirements
Maintain business records

You may request deletion of your data unless retention is required by law.

8. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information
Restrict or object to data processing
Opt out of marketing communications
Withdraw SMS consent by replying STOP to any message

To exercise these rights, contact us at:
📧 Email: service@martincommunications.net

9. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

Secure cloud platforms and data encryption
Access controls and internal privacy policies

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Children’s Privacy

We do not knowingly collect or process personal information from individuals under the age of 13.

11. Links to Other Websites

Our website and SMS messages may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website with a new effective date. Continued use of our services after such updates constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this policy or your personal information, please contact us:

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to service@martincommunications.net.

Martin Communications
📧 Email: service@martincommunications.net
📞 Phone: 318-325-1212
🌐 Website: www.martincommunications.net.com