— Executive Escalation

Your concerns deserve personal attention. If you have an issue that hasn't been resolved to your satisfaction, we encourage you to contact our President's Hotline. This provides a direct channel to company leadership so your concerns can receive the attention they deserve.

We appreciate the opportunity to address your concerns and earn your continued trust.

State Licensing & Consumer Protection

Martin Communications, Inc. operates in accordance with applicable state licensing and regulatory requirements.

Customers may also contact the appropriate state regulatory agency directly to submit a complaint or inquire about licensing. You are not required to contact Martin Communications before reaching out to a regulatory authority.

Texas

Louisiana

Texas Department of Public Safety

Louisiana Office of State Fire Marshal

Regulatory Services Division, Private Security Program. Martin Communications, Inc. is licensed and regulated by the Texas Department of Public Safety. Texas License Number: B28665601.

Life Safety & Property Protection Program. For concerns involving services regulated by the Louisiana Office of State Fire Marshal, customers may contact the agency directly. Louisiana License Number: F1156

If you need to file a complaint, please contact DPS through its website, by mail, or by telephone.

Website: https://www.lasfm.org/ | Complaints: https://www.lasfm.org/licensing/complaints/

Website: https://www.dps.texas.gov/apps/rsd/contact/Contact?sProgram=PS

Mailing Address: Louisiana Office of State Fire Marshal, 8181 Independence Blvd., Baton Rouge, LA 70806

Mailing Address: Texas Department of Public Safety, Private Security, MSC 0241, P.O. Box 4087, Austin, TX 78773-0001

Phone: (225) 925-4911 | Toll-Free: (800) 256-5452

Phone: (512) 424-7293

We're Here to Help

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