Medium shot of a dedicated telecom engineer in a modern control room speaking on a business phone handset while reviewing server monitoring metrics on dual screens

— Client Accountability

Your satisfaction matters to us

At Martin Communications, we believe great service begins with accountability. Since 2000, we've built our business on trusted relationships, dependable technology, and a commitment to taking care of our customers.

If something doesn't meet your expectations, we want to hear about it. Whether you have a concern about our service, an installation, or your overall experience, we're committed to listening and working toward a fair resolution.

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— Executive Escalation

Contact Our President's Hotline

Your concerns deserve personal attention. If you have an issue that hasn't been resolved to your satisfaction, we encourage you to contact our President's Hotline. This provides a direct channel to company leadership so your concerns can receive the attention they deserve.

1-833-6MARTIN

President's Direct Phone Hotline

Direct Email: solutions@callmartin.com - We appreciate the opportunity to address your concerns and earn your continued trust.

Texas DPS Contact Portal

Louisiana Fire Marshal Portal

— Regulatory Compliance

State Licensing & Consumer Protection

Martin Communications, Inc. operates in accordance with applicable state licensing and regulatory requirements. Customers may also contact the appropriate state regulatory agency directly to submit a complaint or inquire about licensing. You are not required to contact Martin Communications before reaching out to a regulatory authority.

State of Texas

State of Louisiana

Texas Department of Public Safety

Louisiana Office of State Fire Marshal

Regulatory Services Division, Private Security Program. Martin Communications, Inc. is licensed and regulated by the Texas Department of Public Safety.

Life Safety & Property Protection Program. For concerns involving services regulated by the Louisiana Office of State Fire Marshal, customers may contact the agency directly.

B28665601

Texas Business License Number

F1156

Louisiana Business License Number

Mailing Address: Texas Department of Public Safety, Private Security MSC 0241, P.O. Box 4087, Austin, TX 78773-0001. Direct telephone: (512) 424-7293.

Mailing Address: Louisiana Office of State Fire Marshal, 8181 Independence Blvd., Baton Rouge, LA 70806. Phone: (225) 925-4911 or Toll-Free: (800) 256-5452.

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• Martin Communications